Returns

Satisfaction Guarantee:
We want our customers to be completely satisfied with their order.  That’s why we offer a 15-day, 100% satisfaction guarantee.


Web Store Returns
We will gladly make an exchange, or refund any item purchased directly from our online store (at www.ciinfo.org/store) for a period of 15 days from the original date of shipment. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged are not eligible for refunds or exchanges. Refunds will be made for the product amount only* (shipping charges are not refundable) using the original payment method. Please allow 2-3 weeks for your return to be processed. To exchange a product or return an item for refund please call 800.933.5656 or contact us and we will provide return authorization instructions.  For items damaged in transit please contact us within 5 business days at 800.933.5656 or contact us
* a restocking fee of 20% is applied to all returns. Due to Federal shipping rules, Haz-Mat items cannot be returned. 



Return Shipments:
If you are unable to receive your order, or have given an incorrect delivery address, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that we incur. Please double check and verify your address on each order you place.

Damaged Package: If your order arrives in a damaged package, do not accept the package, or be sure to notify the carrier within 5 days. Save all your package materials and papers to support your claim.
We are not responsible for damage caused by the carrier.


UPS Claims Website: 
https://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html?srch_pos=1&srch_phr=claims